FAQ

No, a motorcycle license is not required since this is classified as an autocycle.

Click on our link to the rental page. We recommend confirming availability before requesting to book. Once you request to book, the owner has 12 hours to approve your request. Most of our owners are very responsive, but if they decline, or don't respond, we refund the full amount we've placed on hold from your card. The exact location of bike is revealed upon approval, along with contact info and other important info via email. Ride day! Meet the owner, show your license (or foreign license if non-US), document preexisting damage on the bike using our check-in process, get the keys and get going! Please be safe and wear a helmet. Remember, only YOU can drive the Vanderhall. Do not lend it to anyone else. Upon return, document the bike again for damage, using our check-out process.

We are very strict about who can rent to keep the platform as safe as possible. To be able to rent, the renter must: Be 25 or older. Validate their phone number and email address. Check out with a valid credit or debit card. Possess a valid driver’s license. We do not accept temporary licenses unless you have a prior license, or proof of past riding history. Allow us to potentially run a background check. We look at a total of 100 different data points to vet riders. Our system improves over time and now the vast majority of riders that meet the above requirements are allowed to rent. We reserve the right to decline bookings our system deems too risky.

$250 per day, which is a 24-hour period

200 miles per day. $.59 for each additional mile over 200.

The Vanderhall will have a full tank of 91 octane gas upon renting and should be returned with the same. If the tank is not full and/or not filled with at least 91 octane fuel, the renter will be charged $300.

The Vanderhall Venice GT must be parked in an enclosed, locked, safe, residential garage only. It may not be parked on the street, or any public location overnight.

You may cancel within 48 hours for no charge or within 24 hours and pay 25% of the rental fee.

The Vanderhall should not be driven or parked in the rain. Please pull over to a safe and dry place and wait until the rain stops to continue driving.

FULL DETAILS HERE You may purchase a damage waiver at the time of checkout. Remember, most personal policies won't cover this rental. You have 72 hours to file a claim. The Owner may file it on your behalf if you are unable to do so. In case of accident: Seek medical attention if needed. Notify the police immediately. Obtain names, addresses, phone numbers (work, home) and license numbers of all persons involved, including passengers and witnesses. Obtain license plate number and state of equipment involved in the accident Take photos of accident and any damages to third party or other property damage When able, please use the 'Report Claim' link in the booking's profile to create a damage claim.